Frequently Asked Questions
Are these spare parts original OEM or aftermarket?
We supply both genuine original OEM parts and premium-grade aftermarket replacements. Each listing indicates the source brand. All our aftermarket components are manufactured in ISO 9001 certified facilities and are guaranteed to match or exceed original performance and tolerances.
What is your warranty policy on heavy assemblies?
All major mechanical and hydraulic assemblies (such as main pumps, travel motor gearboxes, and engine cylinder blocks) come with a 12-month replacement core warranty. Ground Engaging Tools and normal wear seals come with a replacement warranty covering material defects before mounting.
How fast can you ship to mine sites or remote project locations?
Express air freight shipments (such as injectors, seal kits, and small pumps) typically take 3 to 5 business days globally. Major heavy freight (such as full undercarriages, large cylinders, and grader blades) is coordinated via ocean or overland freight, taking 15 to 30 days depending on the final destination hub.
How do I verify if a part number matches my machinery serial number?
You can type your machinery model and parts details in our quote form. Our backend team uses manufacturer databases (such as Caterpillar SIS and Komatsu Link) to cross-reference parts lists with your machine's exact Serial Number (SN) to ensure 100% compatibility before shipping.
Do you offer credit terms for corporate accounts?
Yes. Construction firms, mining companies, and registered maintenance corporations can apply for net 30/60 billing terms. Please contact our finance department through our support ticket system or download the credit application form on the about page.